• Check pending and undelivered consignments from the previous day.
  • Prepare and circulate the daily pending report by 10:00 AM.
  • Review SLA deviations and follow up with the concerned hubs.
  • Check pending POD status and identify old/urgent PODs for follow-up.
  • Review emails and attend to client queries and escalations.
  • Coordinate with hubs regarding delivery issues, holds, shortages, damages, address issues and other exceptions.
  • Handle client calls, queries and escalations related to consignments.
  • Verify received PODs and follow up for missing or incorrect PODs.
  • Coordinate re-attempts, return consignments, cancellations and special delivery instructions.
  • Prepare and update daily MIS reports.
  • Coordinate return pickup requirements after receiving necessary client confirmation.
  • Escalate major delays to the concerned teams for immediate action.
  • Follow up on consignments committed for same-day delivery.
  • Ensure client queries and escalations are closed or updated within the required timeline.
  • Monitor team activities and follow up on pending tasks.
  • Follow up with hubs for final delivery confirmations.
  • Check POD updates received during the day and update the required records.
  • Ensure critical pending issues are properly followed up or handed over for further action.
Key Area Responsibilities

  • Control Tower Monitoring
  • Client Coordination & Escalation Handling
  • Operations Coordination
  • POD Monitoring & Follow-up
  • MIS Reporting
  • SLA Tracking
  • Team Supervision
  • Delivery & Return Shipment Coordination

Required Skills

Customer Focus Communication Team Work
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